Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and wrote these rules to be transparent, practical and legally clear. This document explains who we are, how you can use our service, what rules apply to accounts, deposits and withdrawals, how promotions work, and how we handle disputes, security and responsible gambling. Our results show that clear rules make a safer, fairer gaming environment for everyone.
The Company (registration number 3-102-841524), operating as The Pokies 114, is registered and established in Costa Rica and began operations in 2021. The registered address is approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. We provide an online gaming platform accessible via internet-enabled desktop and mobile devices.
We operate under the regulatory framework applicable to our services and we follow recognised compliance standards. Our platform offers a broad range of casino games, sports betting, and promotional products. Using our site means you accept the rules contained in this document.
By registering an account with The Pokies 114 and using our services you agree to be bound by these Terms and Rules. We recommend you read this page in full before making deposits or placing bets. If you disagree with any condition you must stop using the services immediately.
We reserve the right to update these rules from time to time. Changes become effective when published on this page and your continued use of the service after publication constitutes acceptance.
You may use The Pokies 114 only if:
We are not able to give legal advice on the permissibility of accessing online gambling from a particular jurisdiction. It is your responsibility to verify that your use is lawful where you live.
When opening an account with The Pokies 114 you must provide accurate, complete and up-to-date personal information. Failure to do so may result in suspension or termination of your account and forfeiture of funds and winnings.
We may request documentation to verify identity, age, address and payment sources. Typical documents we may ask for include government-issued photo ID, proof of address (utility bill, bank statement), and proof of payment method (card copy or wallet transaction). We tested our verification workflow and our results show average verification turnaround times depend on document quality and third-party checks.
Each player is normally permitted only one account. We permit multiple accounts only at our discretion and where prior approval has been granted. Creating multiple accounts without permission may result in cancellation of the accounts, withholding of funds and prohibition from future use.
To help prevent abuse we may link accounts by common payment methods, devices or IP addresses. Only one account per payment card number is permitted unless otherwise approved.
Deposits are credited to your account after the payment provider confirms the transaction. Timing varies by method and can range from instant to several business days.
| Method | Typical Processing Time | Minimum Playthrough (where applicable) |
|---|---|---|
| PayID | Usually instant to 24 hours | 1x |
| Credit/Debit Card | Instant to 3 business days | 3x |
| eWallets & Virtual Wallets | Instant to 24 hours | Varies |
Deposit amounts may be limited by method and country. We may request supporting documentation for deposits as part of our anti-money laundering procedures. You must use payment methods in your own name unless prior approval is granted by our support team.
We endeavour to process withdrawal requests as quickly as possible, but times vary by method and the verification status of your account. After we send funds to your financial institution, timing is subject to the receiving institution's processing rules.
Key withdrawal conditions:
When a withdrawal is returned to us by your financial institution, we will notify you and agree an alternative method of payment where feasible.
To comply with anti-money laundering rules and to ensure fair play, certain deposit methods and promotions require wagering of deposited funds before a withdrawal can be made. Typical examples we enforce are:
Failure to meet these requirements may result in delayed withdrawals or the need to forfeit promotional funds. We may also refuse withdrawals if the account activity suggests fraudulent, suspicious or abusive behaviour.
We run promotions and bonuses that come with specific terms. These are summarised in the promotion description and in this rules page. When you claim a bonus you accept the conditions associated with it.
Common bonus rules (general examples):
Our monitoring systems flag patterns consistent with bonus abuse. We tested various promotional workflows and our experience shows early intervention reduces exploitation and protects honest players.
Our games use certified random number generation and audited algorithms for fairness. Players must not attempt to manipulate games or use automation, bots, scripts or programmed devices to alter gameplay.
The following conduct is prohibited:
If we find evidence of prohibited conduct we may void bets and winnings, suspend accounts and pursue legal action where appropriate. Our monitoring systems combine behavioural analytics and manual review; our results show this hybrid approach detects sophisticated cheating more effectively.
In the event of any software, hardware or communications malfunction, we may declare the relevant game round void. Players should not deliberately exploit obvious errors or glitches.
If a malfunction causes loss of funds or incorrect account balances, we will investigate and remedy the situation where appropriate. Our decision is final and binding. Restoration of funds or refunds is at our sole discretion following investigation and may require time to liaise with platform providers and payment partners.
We are committed to safe and responsible gaming. We encourage players to set limits and to manage play responsibly. Tools and support we provide include:
We tested our responsible gambling tools to ensure they are easy to access and operate reliably. If you need to self-exclude or set limits, contact our support team immediately. We may require additional verification to apply certain restrictions.
We collect and process personal information in order to provide services, to comply with legal obligations and to prevent fraud. Collected data may include name, date of birth, contact details, payment information and verification documents.
We store and protect personal data using encryption and established security practices. We share information with regulatory bodies, payment processors and fraud prevention partners as necessary. Please refer to our Privacy Policy for full details (published on our site).
If you have a dispute regarding your account, game outcome or a transaction, please contact customer support with full details. We will investigate and provide our findings. Our decisions will be consistent with these rules and with regulatory obligations.
Chargebacks initiated with a payment provider without first contacting support may lead to account suspension and delayed resolution. We will cooperate with investigators and seek to recover funds where necessary. Repeated chargeback activity may result in closure of your account.
If we reasonably suspect you have breached these rules, violated applicable law or engaged in abusive behaviour, we may do the following:
We will notify you of actions taken unless disclosure would compromise an investigation. Funds may be withheld for the time necessary to validate circumstances, and final determinations rest with the operator.
The operation of The Pokies 114 and these rules are governed by the legal and regulatory framework applicable to our operation. By using the site you consent to the jurisdiction provisions and dispute resolution mechanisms set out in this document and in our published legal notices.
We subject our platform to routine internal and third-party audits to ensure game fairness and reliability. We tested RNG behaviour, payout statistics and audit logs during platform commissioning. Our results show alignment with industry standards and expected return-to-player ranges for certified slots and table games.
Independent auditors may periodically test and certify our games. Details of current certifications and auditing partners are available on request from support.
We will communicate important account and policy information by email or through your account notifications. It is your responsibility to maintain accurate contact details. Failure to receive a notice because of outdated details does not exempt you from obligations under these rules.
To make these rules practical we include some typical scenarios we encountered in our testing and how we handle them:
These practices protect honest players and ensure the integrity of the platform.
| Term | Meaning |
|---|---|
| Playthrough | The cumulative amount you must wager before funds become withdrawable. |
| Bonus Abuse | Using prohibited strategies or multiple accounts to exploit promotions. |
| Verification | Process where we request ID and documents to confirm account details. |
If you need help please contact our customer support with your account details and a clear description of your issue. Include transaction IDs where relevant. Our support team will respond with guidance and next steps.
We designed these rules to balance security, fairness and a positive player experience. Our testing and operational controls are focused on ensuring the platform is safe and compliant. We ask players to respect these rules to protect themselves and the wider community.
If you have questions or require clarification about any rule, please reach out to support. Our team will explain the reasons for policies and how they are applied in practice. We value transparent communication and continuous improvement, and we update these rules when necessary to reflect operational changes or regulatory guidance.
Short, practical reminders:
These rules form the basis of safe operation at The Pokies 114. We tested our systems and procedures and will continue to audit performance to protect players and maintain a fair, enjoyable gaming environment.
Last updated: 2025
Join
© 2025 The Pokies All rights reserved